Privacy Policy

Last Updated: June 2026

1. Introduction

Child Collective ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Payment information (processed securely by third-party payment providers)

• Information provided through contact forms

Website Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referring websites

• Website usage data through cookies and analytics tools

3. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Provide customer support

• Communicate regarding orders and enquiries

• Improve our products and services

• Monitor website performance

• Send promotional communications where permitted by law

You may opt out of marketing communications at any time.

4. Payment Processing

Payments are securely processed through trusted third-party providers such as Stripe, PayPal, Klarna, or other payment partners.

Child Collective does not store full credit card details on its servers.

5. Cookies

We use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic

• Remember user preferences

• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

6. Disclosure of Information

We may share your information with:

• Shipping and logistics providers

• Payment processors

• Website hosting providers

• Analytics and marketing providers

• Government authorities where required by law

We do not sell or rent personal information to third parties.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

8. Access and Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe in accordance with applicable privacy laws.

9. Children's Privacy

Our products are intended for purchase by parents, carers, educators, and professionals.

We do not knowingly collect personal information directly from children.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Child Collective
Email: hello@childcollective.com.au
Website: www.childcollective.com.au